Don’t forget, our advice and support line opening hours are now:
- Mondays, Wednesdays and Fridays
- from 9am to 1pm
- on 0345 155 1076
The change to time includes the Letterbox service that allows information to be exchanged between a child’s adoptive family and members of their birth family. The telephone line (0345 155 1076 select option 3) is open on a Mondays, Wednesdays and Fridays from 9am to 1pm.
We will be reviewing this way of working regularly to monitor its impact on reducing the time people are waiting for an assessment and ultimately a service.
We have changed the times because there has been a significant spike in the volume of referrals for adoption support consistently for over two years, this has resulted in us having a waiting list for people wanting an assessment, and it has also resulted in our staff carrying unsustainable volumes of work.