Supporting you during coronavirus (COVID-19)

We want to reassure you that Adopt South West is doing everything we can to plan and be prepared for what may be ahead of us, using the latest information. We are monitoring and adapting our guidelines and advice to staff and managers to respond to emerging issues and changes.

We recognise that many families may be struggling; we are increasing our offer of virtual support and we’re looking at how we can creatively support you, while keeping things running as normally as possible.

[Last updated November 2021]

Telephone advice and support line

Our advice and support line opening times have gone back to being open 9.00 am to 1.00 pm, Monday to Friday. You can call us on 0345 155 1076.  If you are considering adoption, or you are an adopter, or adoptee seeking advice or support, you can call contact us by telephone or by email, or via our online form.

We still need adopters!

Especially during the COVID pandemic, there are still children out there who are looking for their new family. Our social workers are still ensuring children are safe and processes are not slowing down as we are finding our way through these times, we still need adopters for our children. So, if you’re thinking of adopting please do get in touch with our friendly team.

There are many areas of the assessment that we can do virtually and we can certainly help you with things to think about; videos to watch; books to read towards getting you to be in a good place and be ready to adopt. We are offering our information events virtually and want to support you on your adoption journey form the earliest possible stage. If you’re interested in adopting, get your questions answered by contacting us through this online form, or get in touch with us by calling 0345 155 1076 or email

As the situation changes we develop our offer of virtual support, while keeping things running as normally as possible.

Virtual information sessions for people considering adoption

Due to the coronavirus (COVID-19), we have been very sad to announce that face-to-face events have been cancelled until further notice. But… we are now holding information sessions virtually – online using Teams. Our Business Support Team will advise prospective adopters when they make their enquiries how the events work using Teams.

Adopt South West will continue to provide a service for you

We are looking at how we can support our adopters and offer virtual alternatives through webinars, online meetings, Skype and telephone calls – some facilitated by us and some by therapists we work closely with.

Facebook is where the news is!

Check our Adopt South West Facebook page for up-to-date messages, online events and it’s where we share posts from the You Can Adopt national campaign too.

Step-parent information sessions now virtual

Due to the current coronavirus (COVID-19) situation, we are offering our step-parent information sessions virtually. Please contact the team who will book you onto the next available date.

How we can help you using the Adoption Support Fund

(Update 22 December 2020) The Department for Education confirmed that the Adoption Support Fund will continue into 2021-22. This is wonderful news and shows the Government’s ongoing commitment to supporting those that leave care through adoption and special guardianship.

The Government (Department for Education) has allocated £8 million from the Adoption Support Fund for adoptive families to meet needs arising from the coronavirus outbreak

We are using our share of the funding to pay for therapies to help adoptive and special guardian families in the south west region to cope in this uncertain time. We are offering you, as an adoptive family, emergency support including online counselling and couples therapy, virtual peer-to-peer support, access to helplines and much more from our providers.
To access the support that is right for you, please contact us through your Adopt South West worker in the usual way, or contact us at or through our online form or by calling 0345 155 1076 9.00am-4.00pm Monday to Friday.
We offer a range of resources from sensory practical resources, information on regulating exercises and information, contact from schools, articles and books on anxiety behaviours.
  • We are awaiting approval from the Adoption Support Fund on our application for a peer mentoring service.
  • There are specialist webinars through The Adopter Hub available (under Adopters > Webinars) – please get in touch for a login.
  • Some adopters are already accessing specialist support groups. If this is something your are interested in, please do get in touch.
  • Peer support (virtual) chat groups are happening and virtual adopter groups are running across the region.
  • Many adopters are already accessing support from a clinical psychologist. Contact us for more information if you feel you would benefit from this.
  • Trained social workers and family practitioners are available to offer support and advice through our advice and support line 0345 155 1076.
  • If you would like your child to have a place at school we can liaise with the virtual school in your area – so please do get in touch with us or speak to your social worker. If your child already has a EHCP in place, they will automatically be eligible to be considered for a school place. Virtual schools are in:
    If you require support with your child returning to school please do get in touch.
We have funding for family memberships that are available to adoptive families, please contact us in the usual way to get a login. We have funding for:
We have a list of therapeutic support providers to support families using the COVID-19 Adoption Support Fund (ASF) money. They include some excellent local individual providers services, and established providers such as The Consultancy, Barnardo’s and The Centre for FASD.

If you feel you need support, don’t hesitate to give us a call or contact us by or through our online form or by calling 0345 155 1076 9.00am-4.00pm Monday to Friday.
We can apply for Adopt Support Fund money to access the support that is right for you.

Activities for families during COVID-19

Birth families and adopted children

We are looking closely at how we can support contacts between birth family and their adopted children in these challenging and ever-changing time because we recognise how important it is for the child to have this contact with their birth family.

Letterbox exchanges

The telephone line for the letterbox service will continue to be open on a Monday, Wednesday and Friday throughout November 2021, due to staff shortages. We have a new members of staff starting soon and hope to be back to normal in the next few weeks. We apologise for the inconvenience. The letterbox service allows information to be exchanged between a child’s adoptive family and members of their birth family.

To help us facilitate an exchange please email the Adopt South West letterbox, with your name and address to: so that we can confirm your up-to-date email address and as such may be able to facilitate an email exchange.

Direct contact

Direct contact is now no longer suspended.

Contacting you

A number of therapists and organisations that deliver therapeutic support to our families have also been in touch because some face-to-face therapy is put on hold. Some therapists are able to offer alternatives, such as Skype and phone calls. So, if you are worried about how this impacts you and your family, please do contact the therapist/provider directly in the first place. The Adoption Support Fund has been in contact and is offering more flexibility as to how therapies are delivered, where possible.

Events and courses

Our monthly newsletter to adoptive families gives details of the events, courses, workshops that are continuing to be held online as well as useful information about adoption and advice regarding the Adoption Support Fund COVID funding. If you would like to subscribe, just email
The majority of our events will continue to be held online (via Microsoft Teams).
From the summer 2021 onwards, we are reintroducing events outdoors and where venues are safe to meet in person:
  • Family Farm Days (all days)
  • Summer Walks
  • Summer activities
  • RIO group (all sessions)

We have been sending advice about how parents can support children who will be struggling with anxiety, lack of structure and routine, and how parents can remain calm and regulated in these uncertain times.

Contact us

If you have questions or would like to talk about support, we are here for you.
Please contact you allocated social worker or you can call us on 0345 155 1076 or email or contact us via our contact us via our online form.

Please take good care of yourselves and stay safe.

Adopt South West